Terms & Conditions

Courses and CPDs

This includes all coach/tutor-led activities and Coach Education courses

  • Courses and sessions must be booked and paid for in advance. If you do not pay by the allocated deadline date, we cannot guarantee your place.
  • No refund or transfer of courses is permitted in the event of non attendance by the customer regardless of the circumstances.
  • If you need to change your booking for any reason, there is a £50 admin fee
  • Coronavirus: if you choose not to attend, if you have symptoms and need to self isolate, or are told to self isolate by NHS Test and Trace, no refund or transfer of lessons is permitted.
  • In the case of prolonged illness or injury:
    • There are no credits or refunds for missed courses
    • Please inform us in writing if you have a prolonged illness or injury. Where possible an alternative course will be found, a top up payment may be required if large sections of the course have already been missed.
  • It may be necessary, on occasions, to change a tutor or to arrange a substitute tutor.
  • By ticking to show you have the correct course pre-requisites, you are confirming that you are eligible for the course you are booking for. No refund of courses is permitted in the event of you not having the correct pre-requisites and any transfer of courses is subject to the £50 admin fee.
  • We reserve the right to cancel courses. In this case you will be transferred to an alternate course or refunded.

Rules

  1. Virtus Leisure Management accepts no responsibility for lost or damaged property.
  2. Players are required to wear non-marking shoes on the courts.
  3. Players are asked to wear coaching appropriate clothing when attending courses.
  4. Virtus Leisure Management reserves the right to deny entry to any person if there is evidence of misconduct or abusive behaviour.
  5. Our team only deserve to work with customers and candidates who are a pleasure to work with. We reserve the right to cancel any booking or courses with anyone who does not meet this criteria. If we cancel our agreement, we will give 30 day’s notice after which all services will be suspended.